Shift Leader: Fast-Paced Guest Experience Driver

Workstream; Portage (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Wingstop in Portage, MI is seeking a Shift Leader (Manager on Duty) to drive daily restaurant operations, lead the team, and ensure brand standards are met during each shift. You will coach team members in real time and maintain the guest experience with a focus on quality, service, and cleanliness.

The role requires a hands-on leader who can manage fast-paced operations, monitor SOS, and uphold safety and sanitation guidelines while ensuring consistent execution across all shifts.

Qualifications

• Experience in restaurant leadership or shift management.
• Strong leadership and communication skills.
• Ability to coach teams in real time and manage performance.
• Knowledge of food safety and sanitation standards.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during shifts as MOD.
• Deploy team members across kitchen and front of house.
• Monitor SOS, ticket times, and order flow.
• Ensure food quality, safety checks, and brand standards.
• Handle cash procedures, shift documentation, and opening/closing tasks.
• Deliver fast, friendly guest service and resolve concerns.

Skills

Leadership

Communication

Problem-solving

Fast-paced environment

Food safety

Sanitation practices

Job description

Wingstop in Portage, MI is seeking a Shift Leader (Manager on Duty) to drive daily restaurant operations, lead the team, and ensure brand standards are met during each shift. You will coach team members in real time and maintain the guest experience with a focus on quality, service, and cleanliness.

The role requires a hands-on leader who can manage fast-paced operations, monitor SOS, and uphold safety and sanitation guidelines while ensuring consistent execution across all shifts.