Shift Leader: Fast-Paced Restaurant Coach & Growth

KF; Winter Park (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free meal each shift

Bonus Eligible

Tuition reimbursement and scholarship

Flexible schedules

Vacation pay and Paid Time Off

Medical benefits

401K plan with 6% match

Health and Wellness programs

KFC Foundation scholarships

Job summary

KFC, in Winter Park, seeks a Shift Leader to energize the team, resolve guest concerns, and uphold high standards. You’ll coach team members, manage shift tasks, and partner with the management team to drive store performance.

The role emphasizes leadership, customer service, and adherence to health and safety standards while promoting KFC culture and values. Competitive pay and benefits accompany this position.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills
• Physical dexterity required (move up to 50 lbs)
• Attendance and punctuality a must
• Operating of cash register as needed and making change for other cashiers
• Basic math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions KFC's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion and belonging
• Ensures teammates and customers enjoy a positive experience

Responsibilities

• Execute KFC Connect Success Routine and prioritize customer needs to ensure satisfaction
• Oversee Team Members' completion of shift tasks and maintain clean appearances
• Ensure food safety, quality, and accuracy of orders
• Provide regular feedback to the RGM on Team Member performance
• Offer ongoing constructive and positive feedback to Team Members
• Participate in training Team Members
• Handle conflicts constructively and work with the RGM to resolve them
• Assist the RGM in screening Team Member candidates
• Assist with Profit & Loss management by following cash control and security procedures, inventory, and labor management
• Oversee proper product preparation, rotation, portioning, cooking and holding times
• Assist the RGM with facility maintenance and health and safety standards

Skills

Leadership

Customer service

Communication

Cash handling

Time management

Job description

KFC, in Winter Park, seeks a Shift Leader to energize the team, resolve guest concerns, and uphold high standards. You’ll coach team members, manage shift tasks, and partner with the management team to drive store performance.

The role emphasizes leadership, customer service, and adherence to health and safety standards while promoting KFC culture and values. Competitive pay and benefits accompany this position.