Shift Leader: Lead Team, Drive Guest Satisfaction

KF; Kissimmee (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Free meal each shift

Bonus Eligible

Tuition reimbursement and scholarship

Flexible schedules

Vacation pay and PTO

Medical benefits

401K with 6% match

Health and Wellness programs

KFC Foundation scholarships & tuition"

Job summary

KF in Kissimmee, FL is seeking a proactive Shift Leader to guide a fast-moving team, uphold KFC standards, and resolve guest concerns with energy and care.

You’ll coach Team Members, monitor food safety and quality, assist with scheduling and cash handling, and work with the RGM on training and store initiatives.

This role rewards strong communicators with leadership instincts who thrive in a busy environment and want growth through flexible shifts and benefits.

Qualifications

• 1 year restaurant/retail experience, 3 months shift lead preferred.
• Adheres to cash, security, inventory and labor policies.
• Must be at least 18 years of age.

Responsibilities

• Ensure consistent customer satisfaction by executing routines and prioritizing guest needs.
• Oversee Team Members' completion of shift tasks and maintain clean appearances.
• Ensure food safety, quality, and accuracy of orders.
• Provide regular feedback to the RGM on Team Member performance.
• Offer ongoing constructive feedback and training to Team Members.
• Handle conflicts constructively and work with the RGM to resolve.
• Assist the RGM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control procedures and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist the RGM with facility maintenance and health/safety standards.

Skills

Leadership

Customer Service

Communication

Cash Handling

Job description

KF in Kissimmee, FL is seeking a proactive Shift Leader to guide a fast-moving team, uphold KFC standards, and resolve guest concerns with energy and care.

You’ll coach Team Members, monitor food safety and quality, assist with scheduling and cash handling, and work with the RGM on training and store initiatives.

This role rewards strong communicators with leadership instincts who thrive in a busy environment and want growth through flexible shifts and benefits.