Shift Leader — Fast-Paced Restaurant Coach

Everyday Coffee Company; Hermitage (Mercer County); On-site; USD 19,000 - 25,000; Full time

Job summary

Everyday Coffee Company is seeking a Shift Leader to coach team members during each shift, ensure Brand standards, and deliver great guest service. You will set goals, assign tasks, and motivate staff by providing timely feedback.

Responsibilities include leading restaurant operations, supporting the Restaurant Manager to meet goals, ensuring food safety and inventory, handling guest concerns, cash over/short, and training staff to maintain smooth, safe service throughout the shift.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English.
• Leadership experience in retail or hospitality.
• Experience managing daily store operations, including opening/closing and deposits.
• Demonstrated ability to lead teams and deliver strong guest experiences.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met during shift, including food/beverage prep.
• Communicate shift priorities and results to team members.
• Complete shift deployment plans to ensure adequate staffing.
• Coach team members with timely, constructive feedback.
• Delegate tasks to ensure smooth workflow and resource use.
• Support training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies during shift.
• Prepare the next Shift Leader for upcoming coverage.
• Ensure Food Safety standards are met.
• Manage inventory throughout the shift.
• Provide great guest service and coach others to do the same.
• Handle customer complaints and emergencies, resolving issues quickly.
• Manage cash over/short and adhere to cash policies.
• Monitor attendance, punctuality, and policy adherence.

Skills

Leadership

Team coaching

Customer service

Communication

English proficiency

Education

HS Diploma or GED

Tools

POS system

Cash handling

Job description

Everyday Coffee Company is seeking a Shift Leader to coach team members during each shift, ensure Brand standards, and deliver great guest service. You will set goals, assign tasks, and motivate staff by providing timely feedback.

Responsibilities include leading restaurant operations, supporting the Restaurant Manager to meet goals, ensuring food safety and inventory, handling guest concerns, cash over/short, and training staff to maintain smooth, safe service throughout the shift.