Shift Leader: Fast-Paced Ops & Guest Experience

Wingstop; Shelbyville (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Wingstop is seeking a Shift Leader in Shelbyville, Indiana, to oversee daily restaurant operations as the Manager on Duty. You will lead and coach team members across kitchen and front of house, ensuring fast, friendly service and adherence to brand standards.

Responsibilities include supervising shifts, maintaining quality and safety, and driving performance during peak and off-peak hours while delivering an exceptional guest experience.

Qualifications

• Leadership and coaching skills for a fast-paced restaurant environment.
• Strong communication and problem-solving abilities.
• Ability to manage operations and staff during shifts as MOD.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Lead and manage restaurant operations during assigned shifts as MOD.
• Deploy team members across kitchen and front of house.
• Drive execution during peak and non-peak hours.
• Monitor ticket times, order flow, and speed of service performance.
• Adjust staffing and breaks based on business needs.
• Communicate goals and expectations to the team each shift.

Skills

Leadership

Communication

Problem-solving

Fast-paced environment

Job description

Wingstop is seeking a Shift Leader in Shelbyville, Indiana, to oversee daily restaurant operations as the Manager on Duty. You will lead and coach team members across kitchen and front of house, ensuring fast, friendly service and adherence to brand standards.

Responsibilities include supervising shifts, maintaining quality and safety, and driving performance during peak and off-peak hours while delivering an exceptional guest experience.