Shift Leader: Fast-Paced Guest Service Coach

Dunkin - HZ Coffee Group; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin is seeking a Shift Leader to coach team members and ensure brand standards during the shift. You will set goals, assign tasks, and provide timely feedback to help the team deliver great guest service.

Key responsibilities include supervising team members, supporting the Restaurant Manager to meet goals, enforcing food safety and quality, managing inventory and scheduling, and ensuring cash handling procedures are followed. Excellent communication and leadership skills required.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Basic computer skills

Fluent in spoken and written English

Leadership experience in retail, fast‑

Job description

Dunkin is seeking a Shift Leader to coach team members and ensure brand standards during the shift. You will set goals, assign tasks, and provide timely feedback to help the team deliver great guest service.

Key responsibilities include supervising team members, supporting the Restaurant Manager to meet goals, enforcing food safety and quality, managing inventory and scheduling, and ensuring cash handling procedures are followed. Excellent communication and leadership skills required.