Shift Leader: Fast-Pace Restaurant Ops & Guest Experience

Workstream; Muncie (IN); On-site; USD 29,000 - 37,000; Full time

Job summary

Wingstop in Muncie, IN seeks a hands-on Shift Leader to drive daily restaurant operations as MOD, coach teammates in real time, and uphold brand standards across Quality, Service, and Cleanliness.

You will deploy staff, monitor SOS and ticket flow, manage cash procedures, and deliver fast, friendly guest experiences while maintaining a positive, high-energy team environment. Flexibility for nights, weekends, and holidays is required.

Qualifications

• Previous restaurant or shift leadership experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to perform in a fast-paced, high-volume environment.
• Knowledge of food safety and sanitation practices.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Lead and manage restaurant operations during assigned shifts as MOD.
• Deploy team members effectively across key positions (kitchen and front of house).
• Drive strong execution during peak and non-peak hours.
• Monitor ticket times, order flow, and Speed of Service (SOS) performance.
• Adjust staffing and manage breaks based on business needs.
• Communicate clear goals and expectations to the team each shift.

Skills

Leadership

Communication

Problem-solving

Fast-paced

Job description

Wingstop in Muncie, IN seeks a hands-on Shift Leader to drive daily restaurant operations as MOD, coach teammates in real time, and uphold brand standards across Quality, Service, and Cleanliness.

You will deploy staff, monitor SOS and ticket flow, manage cash procedures, and deliver fast, friendly guest experiences while maintaining a positive, high-energy team environment. Flexibility for nights, weekends, and holidays is required.