Shift Leader: Fast-Paced Coffee Shop Operations

Simon Property Group; United States; On-site; USD 18,000 - 28,000; Full time

Job summary

Simon Property Group is seeking a team-oriented associate for a Starbucks location at Gurnee Mills. The role emphasizes delivering legendary customer service, maintaining store operations, and supporting training and coaching of partners during shifts.

Responsibilities include ensuring compliance with cash handling, safety, and recipe standards, and fostering a collaborative shift environment to achieve operational excellence.

Qualifications

• Customer service experience in retail or restaurant settings.
• Maintain regular attendance and punctuality.
• Able to work flexible hours including mornings, evenings, weekends, holidays.
• Follow store policies for cash handling, safety, and security.
• Strong interpersonal and collaborative skills.
• Ability to guide and coordinate a shift team.

Responsibilities

• Promote a calm, customer-first environment during high volume periods.
• Communicate needs and guidance to the manager to ensure Third Place standards.
• Assist with partner training and provide constructive feedback.
• Recognize shifts in partner morale and respond appropriately.
• Maintain opening/closing duties and ensure cash handling procedures are followed.

Skills

Customer service

Attendance

Flexible hours

Compliance

Interpersonal skills

Teamwork

Job description

Simon Property Group is seeking a team-oriented associate for a Starbucks location at Gurnee Mills. The role emphasizes delivering legendary customer service, maintaining store operations, and supporting training and coaching of partners during shifts.

Responsibilities include ensuring compliance with cash handling, safety, and recipe standards, and fostering a collaborative shift environment to achieve operational excellence.