Shift Supervisor - Starbucks Gurnee Mills

Simon Property Group; United States; Sur place; USD 18 000 - 28 000; Plein temps

Résumé du poste

Simon Property Group is seeking a team-oriented associate for a Starbucks location at Gurnee Mills. The role emphasizes delivering legendary customer service, maintaining store operations, and supporting training and coaching of partners during shifts.

Responsibilities include ensuring compliance with cash handling, safety, and recipe standards, and fostering a collaborative shift environment to achieve operational excellence.

Qualifications

• Customer service experience in retail or restaurant settings.
• Maintain regular attendance and punctuality.
• Able to work flexible hours including mornings, evenings, weekends, holidays.
• Follow store policies for cash handling, safety, and security.
• Strong interpersonal and collaborative skills.
• Ability to guide and coordinate a shift team.

Responsabilités

• Promote a calm, customer-first environment during high volume periods.
• Communicate needs and guidance to the manager to ensure Third Place standards.
• Assist with partner training and provide constructive feedback.
• Recognize shifts in partner morale and respond appropriately.
• Maintain opening/closing duties and ensure cash handling procedures are followed.

Connaissances

Customer service

Attendance

Flexible hours

Compliance

Interpersonal skills

Teamwork

Description du poste

Job Location

Starbucks Gurnee Mills

Responsibilities

The successful candidate’s responsibilities will include, but not be limited to: Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition. Utilizes operational tools to achieve operational excellence during the shift. Maintains regular and punctual attendance

Minimum Qualifications

• Customer service experience in a retail or restaurant environment - 1 year
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• Comply with, coach and model a dress code that prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Required Knowledge, Skills, and Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

The salary range for this position is $13.35 - $20.04. Actual compensation within that range will be dependent upon various factors, including an individual’s skills, experience, and qualifications.

Simon is a global leader in retail real estate ownership, management and development and an S&P 100 company (Simon Property Group, NYSE: SPG). Our industry-leading retail properties and investments across North America, Europe and Asia provide shopping experiences for millions of consumers every day and generate billions in annual retail sales. Our portfolio includes assets of national and international renown - proven assets that are the preferred location for retailers. In addition to our high quality properties, Simon is also known for our strong balance sheet, a long-tenured and well-respected senior management team, and our innovative spirit, as reflected in a 50 + year history of successful retail real estate development, management, and leasing. Simon was named Fortune’s Most Admired Real Estate Company eight times. We have experienced an explosion of growth and innovation unprecedented in the industry and we look forward to Simon's future.

Simon is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you require assistance or need to request an accommodation due to a disability, please email [e-mail]. Please note this email is intended only for accommodation requests related to the application and interview process. Any other correspondence will not receive a response.