Shift Leader — Fast-Paced Café Team Coach

Tropical Holdings Illinois, LLC; Rockford (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Medical, dental, vision insurance

401(k) with company match

Job summary

SERVE Hospitality Group in Rockford, IL is seeking a Shift Leader to guide crew, elevate guest experience, and ensure smooth operations across each shift. This role offers competitive hourly pay and clear opportunities for internal growth within a fast-paced, hospitality-driven environment.

Key responsibilities include leading the team, delivering friendly service, preparing items per brand standards, and maintaining safety and cleanliness.

Responsibilities

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and assist with training new team members.
• Promote an upbeat, hospitality-driven atmosphere where team members feel supported.

Skills

Leadership

Customer service

Teamwork

Hospitality

Job description

SERVE Hospitality Group in Rockford, IL is seeking a Shift Leader to guide crew, elevate guest experience, and ensure smooth operations across each shift. This role offers competitive hourly pay and clear opportunities for internal growth within a fast-paced, hospitality-driven environment.

Key responsibilities include leading the team, delivering friendly service, preparing items per brand standards, and maintaining safety and cleanliness.