Shift Leader: Flexible Schedule & Team Coach

Tropical Holdings Illinois, LLC; Waukegan (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Healthy environment

Promotion opportunities

Team culture

Benefits package

401(k) match

Job summary

SERVE Hospitality Group in IL is seeking a Shift Leader to guide a fast-paced cafe team and elevate guest experiences. You will supervise crew, deliver friendly service, and ensure operations run smoothly across every shift.

Ideal candidates bring energy, strong communication, and a hospitality mindset. You’ll train teammates, handle opening/closing, and help maintain a clean, safe cafe environment while upholding brand standards and workflows.

Qualifications

• Leads, supports, and motivates crew during shifts.
• Delivers friendly, accurate, and efficient service.
• Maintains a clean, safe cafe and follows food safety guidelines.

Responsibilities

• Lead, support, and motivate crew members throughout your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real‑time coaching and assist with training new team members.
• Promote an upbeat, hospitality‑driven atmosphere where team members feel supported.

Skills

Team leadership

Customer service

Communication

Coaching

Punctuality

Flexibility

Work authorization

Fast‑food/leadership experience

Job description

SERVE Hospitality Group in IL is seeking a Shift Leader to guide a fast-paced cafe team and elevate guest experiences. You will supervise crew, deliver friendly service, and ensure operations run smoothly across every shift.

Ideal candidates bring energy, strong communication, and a hospitality mindset. You’ll train teammates, handle opening/closing, and help maintain a clean, safe cafe environment while upholding brand standards and workflows.