Shift Leader | Fast-Paced Café with Growth & Tips

Tropical Holdings Illinois, LLC; Gurnee (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Healthy environment

Career growth

Team rewards

Benefits package

401(k) match

Job summary

Serve Hospitality Group in Gurnee, IL is seeking a Shift Leader to guide crew, deliver friendly service, and ensure smooth, efficient operations across each shift.

You’ll lead by example in a fast-paced, upbeat environment with hands-on coaching, training new team members, and promoting a hospitality-driven culture. Flexible evenings and weekends encouraged; competitive pay plus tips and benefits apply.

Qualifications

• Motivated team players with energy, initiative, and a positive attitude.
• Excellent communicators who connect easily with guests and coworkers.
• Customer-service minded individuals who take pride in delivering a great experience.
• Strong coaching ability to guide and motivate team members.
• Reliable and punctual with dependable work habits.
• Comfortable being active, including standing and walking throughout shifts.
• Flexible with scheduling, including evenings and weekends.
• Legally authorized to work under State and Federal guidelines.

Responsibilities

• Lead, support, and motivate crew members during your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean and safe café environment with food safety compliance.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and training to new team members.
• Promote an upbeat, hospitality-driven atmosphere for the team.

Skills

Team leadership

Customer service

Communication

Coaching

Reliability

Flexibility

Stamina

Job description

Serve Hospitality Group in Gurnee, IL is seeking a Shift Leader to guide crew, deliver friendly service, and ensure smooth, efficient operations across each shift.

You’ll lead by example in a fast-paced, upbeat environment with hands-on coaching, training new team members, and promoting a hospitality-driven culture. Flexible evenings and weekends encouraged; competitive pay plus tips and benefits apply.