Shift Leader: Fast-Food Ops & Customer Experience

Fulenwider Group; Yadkinville (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Fulenwider Enterprises operates KFC and Taco Bell locations and seeks a Shift Manager to lead the crew on site. You will supervise staff, ensure customer satisfaction, and manage daily operations in a fast-paced restaurant setting.

The role emphasizes effective team leadership, strict food safety practices, accurate cash handling, and ongoing coaching of team members to uphold service standards at the Yadkinville location.

Qualifications

• Experience: Previous restaurant or fast-food experience preferred.
• Leadership Skills: Ability to lead and motivate a team effectively.
• Communication: Excellent verbal communication skills.
• Adaptability: Thrive in a fast-paced environment and adapt to changing circumstances.
• Availability: Flexible availability, including evenings, weekends, and holidays.
• Food Safety Certification: Preferred but not required (can be obtained on the job).

Responsibilities

• Supervise Shift: You’ll oversee all aspects of the restaurant during your shift, including managing staff, handling customer inquiries, and ensuring compliance with company policies.
• Team Leadership: Motivate and guide your team to deliver exceptional service. Foster a positive work environment where everyone feels valued and motivated.
• Customer Service: Interact with customers, take orders, and ensure their dining experience is memorable. Address any concerns promptly and professionally.
• Food Safety: Maintain high food safety standards. Monitor food preparation, storage, and handling to prevent any health risks.
• Cash Handling: Handle cash registers, process payments, and maintain accurate records.
• Inventory Management: Keep track of inventory levels, order supplies as needed, and manage stock rotation.
• Shift Reports: Prepare shift reports, including sales, labor costs, and any incidents that occurred during your shift.
• Training: Train new team members on company policies, procedures, and customer service standards.
• Problem-Solving: Handle unexpected situations, resolve conflicts, and make quick decisions to keep operations running smoothly.
• Cleanliness: Ensure the restaurant is clean, organized, and presentable at all times.
• Promotions and Specials: Assist in promoting new menu items, deals, and promotions to drive sales.

Skills

Experience

Leadership

Communication

Adaptability

Availability

Food Safety Certification

Job description

Fulenwider Enterprises operates KFC and Taco Bell locations and seeks a Shift Manager to lead the crew on site. You will supervise staff, ensure customer satisfaction, and manage daily operations in a fast-paced restaurant setting.

The role emphasizes effective team leadership, strict food safety practices, accurate cash handling, and ongoing coaching of team members to uphold service standards at the Yadkinville location.