Shift Leader — Fast-Casual Team Coach

19015 Jersey Mike's Glastonbury; Glastonbury (CT); On-site; USD 23,000 - 29,000; Full time

Job summary

Jersey Mike's in Glastonbury is seeking a Shift Leader to support the management team in running the location. You will coach staff, ensure high quality food, and deliver the Jersey Mike’s experience while handling cash and assisting with training and opening/closing tasks.

The role requires a high school diploma or equivalent, 1 year of QSR experience preferred, and the ability to operate a slicer (18+). Reliable transportation and Serve Safe certification are also expected.

Qualifications

• High school degree or equivalent.
• 1 year QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Serve Safe Certification - Food Handler.
• Must have reliable transportation.

Responsibilities

• Coaching the staff to deliver amazing customer service.
• Producing high quality food.
• Delivering the Jersey Mike’s experience.
• Cash handling.
• Following the Learning Management System Training Program.
• Developing others for career growth.
• Enforcing policies and procedures.
• Participating in local and national marketing initiatives.
• Building sales.
• Maintaining the cleanliness and proper sanitation practices.
• Being certified in all four positions of the restaurant.
• Effective communication.
• Having a sense of urgency.

Skills

Customer service

Leadership

Cash handling

Team coordination

Education

High school diploma or equivalent

Job description

Jersey Mike's in Glastonbury is seeking a Shift Leader to support the management team in running the location. You will coach staff, ensure high quality food, and deliver the Jersey Mike’s experience while handling cash and assisting with training and opening/closing tasks.

The role requires a high school diploma or equivalent, 1 year of QSR experience preferred, and the ability to operate a slicer (18+). Reliable transportation and Serve Safe certification are also expected.