Shift Leader - Fast-Casual Guest Experience Coach

Del Taco; Roseville (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

Del Taco is seeking a Shift Manager to support the General Manager in operating the restaurant, training the crew, and delivering outstanding guest experiences. You will supervise 1–7 team members, run shifts, ensure safety, quality, and compliance with company policies, and help build an Employer of Choice environment.

You will lead staff development, monitor costs, and maintain standard operating procedures while representing Del Taco in a professional manner.

Qualifications

• 1-2 years of experience in quick service restaurant environment with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery.
• Demonstrated ability to be a leadership partner with management and staff, and to provide quality service to guests.
• Demonstrated ability to handle multiple tasks with effective follow-through.
• Demonstrated ability to motivate and lead staff to achieve organizational goals.
• General knowledge of computers, POS systems, various electronic devices, and various software.
• Ability to perform basic business math skills. Cash handling skills desired.
• Excellent organizational skills for keeping detailed records, reports and logs.
• Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by company safety procedures. Ensure OSHA, local health and safety codes and company safety policies are met/followed.
• Ability to communicate, develop and maintain a close, effective relationships colleagues, department managers, partners and the public.
• Implement training and development plans and train staff
• Ability to read, write and speak effectively in English.
• Open availability to work any shifts as needed.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, rush jobs, or technical developments) All duties are expected to be performed while clocked in.

Responsibilities

• Supervise team and support GM in achieving quality, guest service, and safety goals.
• Run shifts and enforce company policies, procedures, programs and systems.
• Know workstation functions and paperwork for recording and monitoring each job.
• Supervise 1 to 7 team members and manage staffing decisions as needed.
• Ensure compliance with laws, and foster an Employer of Choice environment.
• Provide leadership, training and development to the restaurant team.

Skills

Leadership

Guest service

Train staff

Multi-tasking

Cash handling

Communication

English proficiency

Time management

Tools

POS systems

Job description

Del Taco is seeking a Shift Manager to support the General Manager in operating the restaurant, training the crew, and delivering outstanding guest experiences. You will supervise 1–7 team members, run shifts, ensure safety, quality, and compliance with company policies, and help build an Employer of Choice environment.

You will lead staff development, monitor costs, and maintain standard operating procedures while representing Del Taco in a professional manner.