Shift Leader: Energize the Team, Elevate Guest Experience

Bagel Brands; Alexandria (MN); On-site; USD 17,908 - 28,929; Full time

Job summary

Caribou Coffee in Alexandria, MN is seeking a Shift Leader to guide daily store operations in partnership with the GM or AGM. You will drive guest connections, maintain product quality, and ensure the team understands goals, expectations, and SOPs during each shift.

You will coach Team Members, manage the floor, handle inventory, deposits, and store orders, while fostering Caribou's core values: Make Fun Happen, Be Yourself, and Take Ownership.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Ability to work mornings, evenings, holidays, and weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts with focus on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed consistently.
• Coach and develop Team Members during the shift.
• Manage day-to-day operations including inventory, deposits, and store orders.
• Communicate clearly and delegate tasks to the team.

Skills

Leadership experience

Customer service

Flexible schedule

18+ years

Education

High School Diploma or GED

Job description

Caribou Coffee in Alexandria, MN is seeking a Shift Leader to guide daily store operations in partnership with the GM or AGM. You will drive guest connections, maintain product quality, and ensure the team understands goals, expectations, and SOPs during each shift.

You will coach Team Members, manage the floor, handle inventory, deposits, and store orders, while fostering Caribou's core values: Make Fun Happen, Be Yourself, and Take Ownership.