Shift Leader: Energize the Team & Delight Guests

coffeeandbagelbrands; Excelsior (MN); On-site; USD 18,000 - 29,000; Full time

Job summary

Caribou Coffee in Excelsior, MN is hiring a Shift Leader to oversee store operations in partnership with the GM/ASM. You will guide the team, drive guest satisfaction, and ensure inventory, SOPs, and quality standards are upheld during each shift.

Requirements include at least 1 year in leadership or customer service, flexibility for early mornings and some holidays, and being 18+. This role emphasizes leading with a calm, joyful presence and owning shift outcomes.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required.
• Ability to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Coach and give feedback to Team Members on performance and development.
• Ensure SOPs and quality standards are followed on shift.
• Perform administrative tasks such as deposits, inventory, and product orders.

Skills

Leadership

Team management

Customer service

Communication

Education

High school diploma or GED

Job description

Caribou Coffee in Excelsior, MN is hiring a Shift Leader to oversee store operations in partnership with the GM/ASM. You will guide the team, drive guest satisfaction, and ensure inventory, SOPs, and quality standards are upheld during each shift.

Requirements include at least 1 year in leadership or customer service, flexibility for early mornings and some holidays, and being 18+. This role emphasizes leading with a calm, joyful presence and owning shift outcomes.