Shift Leader: Elevate the Flavor Experience

Wingstop; Maryland; On-site; USD 32,000 - 45,000; Full time

Job summary

Wingstop is seeking a dedicated shift leader to supervise the operations of a shift, ensuring food safety, proper product preparation, cleanliness, and adherence to company standards. You will blend cashier or cook duties with supervising staff while delivering exceptional customer service.

The role involves training teammates, managing inventory and schedules, closing/opening duties, and upholding Wingstop brand standards in a fast-paced setting.

Responsibilities

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well manned and organized for each position during peak periods
• Represent the Wingstop brand

Job description

Wingstop is seeking a dedicated shift leader to supervise the operations of a shift, ensuring food safety, proper product preparation, cleanliness, and adherence to company standards. You will blend cashier or cook duties with supervising staff while delivering exceptional customer service.

The role involves training teammates, managing inventory and schedules, closing/opening duties, and upholding Wingstop brand standards in a fast-paced setting.