Shift Leader: Elevate Service & Team Performance

CKE Restaurants

Tar Heel (NC)

On-site

USD 17,000 - 22,000

Full time

8 days ago

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Job summary

CKE Restaurants is seeking a Shift Leader to assist the General Manager on duty and lead the restaurant management team. You will ensure crew performance aligns with job descriptions, uphold service standards, and support daily operations in a fast-paced environment.

The role emphasizes teamwork, scheduling, and problem solving, with opportunities to drive continuous improvement and guest satisfaction.

Qualifications

2–3 years of restaurant management experience or equivalent education.
High School Diploma/GED required.
Excellent planning and time management skills.
Strong team building capability.
Investigative and problem‑solving skills; ability to troubleshoot cash handling.
Reliable transportation, valid driver's license and insurance.
Phone or reliable communication method to meet restaurant needs.
Bi-lingual skills considered a plus.
Strong analytical and organizational abilities with process improvement focus.

Responsibilities

Provide quality product and customer service to achieve total customer satisfaction.
Help maximize sales and profits while supporting management on shift.
Ensure adherence to company policies and procedures.
Model company values and maintain open communication with staff.
Attend trainings, meetings, webinars and conference calls.
Assist with other duties or projects as business requires.