Restaurant Shift Leader: Drive Service & Team Growth

CKE Restaurants; Warrior (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

CKE Restaurants is seeking a Shift Leader to assist the General Manager and on-duty leadership in driving the restaurant’s performance. You will oversee Crew and Team Leaders, ensure adherence to the business plan, and help deliver excellent customer service in a fast-paced environment.

Qualified candidates have 2–3 years of restaurant management experience, a High School Diploma or GED, and strong planning, communication, and problem-solving skills.

Qualifications

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management.
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Skills

Restaurant management

Time management

Team building

Problem solving

Cash handling

Communication

Analytical thinking

Process improvement

Bilingual

Education

High School Diploma or GED

Job description

CKE Restaurants is seeking a Shift Leader to assist the General Manager and on-duty leadership in driving the restaurant’s performance. You will oversee Crew and Team Leaders, ensure adherence to the business plan, and help deliver excellent customer service in a fast-paced environment.

Qualified candidates have 2–3 years of restaurant management experience, a High School Diploma or GED, and strong planning, communication, and problem-solving skills.