Shift Leader: Elevate Service & Team Performance

CKE Restaurants; Central (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

CKE Restaurants is seeking a Shift Leader to assist the General Manager on duty with restaurant operations. You will work with the Restaurant Management Team to ensure activities align with the business plan and that Crew Persons and Team Leaders meet expectations.

Key duties include delivering quality service, coaching staff, helping maximize sales while controlling costs, enforcing policies, and maintaining open communication.

Qualifications

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skillsMust have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

Skills

Restaurant management

Planning & time management

Team building

Problem solving

Cash handling troubleshooting

Analytical and organizational skills

Bi-lingual (plus)

Education

High School Diploma or GED

Job description

CKE Restaurants is seeking a Shift Leader to assist the General Manager on duty with restaurant operations. You will work with the Restaurant Management Team to ensure activities align with the business plan and that Crew Persons and Team Leaders meet expectations.

Key duties include delivering quality service, coaching staff, helping maximize sales while controlling costs, enforcing policies, and maintaining open communication.