Shift Leader — Elevate Service & Team Performance

Smashburger | Colorado; Aurora (CO); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Tip share up to $2/hr

Refer-a-friend bonus

Free meals during shifts

Flexible schedules

Medical, Dental & Vision options

Paid time off

401K match

Employee Assistance Program

Career advancement opportunities

Free uniform

Job summary

Smashburger in Aurora, CO is seeking a Shift Leader to champion better burgers through strong team leadership and guest-focused service at our Aurora location. You will manage FOH and BOH staff, train teammates, and uphold food-safety and company standards in a fast-paced dining environment.

Benefits include tip share up to $2/hr in tips, paid time off, medical/dental/vision, 401K match, and opportunities for fast career growth.

Qualifications

• Strong communication skills, both written and verbal.

Responsibilities

• Manage the performance of FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit
• Reward and recognizes employee performance that exceeds company standards
• Manage daily labor
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage the guest experience metrics (NPS and OSAT)
• Ensure all food safety standards are followed & in compliance with local health depts.
• Exemplify guest service on each shift and communicate SIZZLE standards to employees
• Manage onboarding and training for all new employees

Job description

Smashburger in Aurora, CO is seeking a Shift Leader to champion better burgers through strong team leadership and guest-focused service at our Aurora location. You will manage FOH and BOH staff, train teammates, and uphold food-safety and company standards in a fast-paced dining environment.

Benefits include tip share up to $2/hr in tips, paid time off, medical/dental/vision, 401K match, and opportunities for fast career growth.