Shift Leader: Lead Teams & Elevate Guest Experience

Smashburger | California; San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Tip sharing

Meal benefits

Medical, dental, vision

401K match

Paid time off

Uniform provided

Career growth opportunities

Job summary

Smashburger is seeking a Shift Leader to oversee both front-of-house and back-of-house teams, ensuring a high standard of guest service and operational efficiency. You will train staff, manage daily tasks, and support scheduling, onboarding, and compliance with food safety and company policies.

Ideal candidates possess strong communication, leadership, and time-management skills, with the ability to work nights, weekends, and holidays in a fast-paced, team-oriented environment.

Qualifications

• Strong leadership and people-management abilities.
• Clear verbal and written communication skills.
• Ability to manage front- and back-of-house teams effectively.
• Comfort with fast-paced environments and shifting priorities.

Responsibilities

• Lead and motivate FOH & BOH staff on shift.
• Ensure guest satisfaction through service standards.
• Train new employees using SmashConnect and LMS.
• Monitor cash handling, inventory, and safety procedures.
• Maintain labor costs and schedule adherence.
• Uphold Smashburger policies and health standards.

Skills

People management

Communication

Time management

Flexible schedule

Job description

Smashburger is seeking a Shift Leader to oversee both front-of-house and back-of-house teams, ensuring a high standard of guest service and operational efficiency. You will train staff, manage daily tasks, and support scheduling, onboarding, and compliance with food safety and company policies.

Ideal candidates possess strong communication, leadership, and time-management skills, with the ability to work nights, weekends, and holidays in a fast-paced, team-oriented environment.