Shift Leader: Elevate Team Performance & Guest Experience

Smashburger | Illinois; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tip share up to $2/hr in tips

Referral bonus

Free meal per shift

Flexible schedules

Medical, Dental and Vision

Paid time off

401K match

Employee Assistance Program

Fast track for management experience

Uniform provided

Job summary

Smashburger in Chicago is seeking a Shift Leader to champion operational excellence and guest service. You will manage both front-of-house and back-of-house teams, ensure daily checklists are completed, and uphold Smashburger standards across food safety, quality, and customer experience.

The role requires strong leadership, communication, and organizational skills, with flexibility to work nights, weekends, and holidays.

Qualifications

• Must successfully complete Smashburger training program.
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams.
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams.

Responsibilities

• Manage the performance of both FOH & BOH employees.
• Promote a fun and positive work environment.
• Manage the effectiveness of people focused processes and systems.
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training.
• Reward and recognizes employee performance that exceeds company standards.
• Manage daily labor and scheduling.
• Ensure food safety standards are followed and in compliance with local health depts.
• Exemplify guest service on each shift and communicate SIZZLE service standards to employees.
• Oversee onboarding and training for new employees.
• Follow COGS management procedures for food ordering and inventory.

Skills

People management

Communication skills

Time management

Attention to detail

Tools

SmashConnect LMS

Job description

Smashburger in Chicago is seeking a Shift Leader to champion operational excellence and guest service. You will manage both front-of-house and back-of-house teams, ensure daily checklists are completed, and uphold Smashburger standards across food safety, quality, and customer experience.

The role requires strong leadership, communication, and organizational skills, with flexibility to work nights, weekends, and holidays.