Shift Leader: Elevate Service & Lead a Winning Team

ZAX Zax LLC; Indiana (PA); On-site; USD 15,000 - 25,000; Part time

Benefits offered by this job

Free meals on shift

50% off meals off shift

Flexible schedule

Early access to pay

401(k) with employer match

Medical, dental, and vision insurance

Disability insurance

Employer-paid life insurance

Employee referral program

Job summary

Zax LLC is hiring for a leadership role in our restaurant. The pay range is $16.00 to $18.00 per hour with benefits including free meals on shift, 50% off meals off shift, flexible schedule, early access to pay, and opportunities to advance.

Responsibilities include training and coaching the team, maintaining guest satisfaction, ensuring safety and quality, inventory and food production management, and compliance with company policies.

Qualifications

• Must be 18 years of age or older.
• Must have reliable transportation.
• Able to work a flexible schedule including days, nights, weekends, and holidays.
• Background check successfully completed.
• Demonstrates leadership, organizational skills, and ability to interact cooperatively with others.
• Strong interpersonal and verbal communication skills.
• Knowledge of company software and tools.
• Multi-task and manage time effectively.
• Conflict resolution skills.
• Servant leader mindset.
• Leadership experience preferred.

Responsibilities

• Create a culture of high-performance and train and coach team members to meet all company standards.
• Mentor, coach, and develop team members and communicate performance concerns to your General Manager.
• Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner.
• Create and maintain a positive culture and healthy team morale through recognition and leading by example.
• Communicate shift goals and motivate team members to meet goals and perform to their highest ability level.
• Delegate tasks to team members and supervise performance during a shift.
• Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.
• Receive and reconcile truck deliveries, ensure product is properly stocked, and complete daily inventory counts.
• Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary.
• Track food safety and quality throughout the shift and ensure guests receive accurate orders that meet company standards and guest satisfaction.
• Plan shift duties and ensure opening and closing duties are complete.
• Collaborate with management team to develop goals and report back to management on goal progress.
• Ensure processes, policies, and procedures are properly followed throughout daily operations.
• Follow company cash management policies.
• Maintain compliance with federal, state, and local laws and guidelines.
• Utilize management tools and keep neat, accurate, and current records.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
• Ensure the team works safely and follows all safety guidelines and procedures.
• Immediately report all human resources and risk management concerns to your General Manager and District Manager
• Escalate other concerns to your supervisor when appropriate.
• All other duties necessary to ensure restaurant operations function properly

Skills

Leadership

Communication

Time management

Problem solving

Conflict resolution

Teamwork

Job description

Zax LLC is hiring for a leadership role in our restaurant. The pay range is $16.00 to $18.00 per hour with benefits including free meals on shift, 50% off meals off shift, flexible schedule, early access to pay, and opportunities to advance.

Responsibilities include training and coaching the team, maintaining guest satisfaction, ensuring safety and quality, inventory and food production management, and compliance with company policies.