Shift Leader: Elevate Quality & Service

Papa Johns; Blue Springs (MO); On-site; USD 20,664 - 27,552; Full time

Job summary

Papa John’s in Missouri seeks a Shift Leader to supervise shifts and ensure high quality products and customer service. You will help manage operations, enforce company policies, and uphold ethical business practices to drive restaurant profitability.

Responsibilities include coordinating shift coverage, maintaining product quality, and controlling costs using the FOCUS system. The role requires a strong work ethic and flexibility to handle nights and weekends.

Qualifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), including nights and weekends.
• Ability to perform the job duties of all positions in the restaurant.

Responsibilities

• Adheres to guidelines for each station (dough management, portioning, quality products).
• Maintains product quality, customer service, and performance (MCE readiness, food/labor costs, cleanliness).
• Provides feedback and corrects problems; ensures adequate shift coverage.
• Contributes to profit goals by managing inventory and cash using company systems.
• Executes company policies and ensures compliance with laws and ethics.

Skills

Planning

Communication

Process Improvement

Education

High School diploma or GED

Serv-Safe/State Certification

Job description

Papa John’s in Missouri seeks a Shift Leader to supervise shifts and ensure high quality products and customer service. You will help manage operations, enforce company policies, and uphold ethical business practices to drive restaurant profitability.

Responsibilities include coordinating shift coverage, maintaining product quality, and controlling costs using the FOCUS system. The role requires a strong work ethic and flexibility to handle nights and weekends.