Shift Leader: Own Quality, Service & Profit

Papa Johns; Grain Valley (MO); On-site; USD 16,531 - 24,796; Full time

Job summary

Papa John’s in Grain Valley, MO is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service while driving restaurant profitability. This role involves managing daily operations and ensuring adherence to company policies.

The position requires flexibility and teamwork, the ability to work long hours including nights and weekends. Serv‑Safe certification and a high school diploma or GED are preferred.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe or local/state food service certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), including nights, weekends.
• Ability to perform the job duties of all positions in the restaurant.

Responsibilities

• Oversee shifts and work areas to ensure quality products and service.
• Ensure compliance with company policies, procedures and systems.
• Maintain product quality, customer service and cost controls during shifts.
• Provide feedback and address problems promptly while managing inventory and cash handling.
• Support profitability by adhering to labor and food cost guidelines.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School

Serv-Safe/State Food Service Certification

Shift Lead Experience

Job description

Papa John’s in Grain Valley, MO is seeking a Shift Leader to supervise shifts and work areas to ensure high quality products and customer service while driving restaurant profitability. This role involves managing daily operations and ensuring adherence to company policies.

The position requires flexibility and teamwork, the ability to work long hours including nights and weekends. Serv‑Safe certification and a high school diploma or GED are preferred.