Crew Leader: Elevate Guest Experience & Training

Tropical Smoothie Cafe; Cedar Park (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Tropical Smoothie Cafe is seeking a proactive Crew Leader to oversee daily cafe operations and lead the team toward delivering our signature hospitality. You will train staff, maintain brand standards, and ensure smooth station performance during busy shifts.

Expected duties include coaching crew, managing inventory and labor, and upholding the four values that define our culture: Solid Relationships, Playing to Win, Creative Spirit and Living Better.

Qualifications

• Trains and coaches crew members during each shift to uphold brand standards.
• Completed Café Basics Training Program and Certified Trainer Program.
• Knowledgeable and proficient in each position within the cafe.

Responsibilities

• Interacts with crew members and customers using Tropitude.
• Delivers Unparalleled Hospitality to each customer that visits our cafe.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.
• Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.

Skills

Trains and coaches crew members

Café Basics Training Program

Certified Trainer Program

Brand standards knowledge

Job description

Tropical Smoothie Cafe is seeking a proactive Crew Leader to oversee daily cafe operations and lead the team toward delivering our signature hospitality. You will train staff, maintain brand standards, and ensure smooth station performance during busy shifts.

Expected duties include coaching crew, managing inventory and labor, and upholding the four values that define our culture: Solid Relationships, Playing to Win, Creative Spirit and Living Better.