Shift Leader: Elevate Guest Service & Operations

Papa Johns; South Bend (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Papa John’s in South Bend, Indiana, seeks a Shift Supervisor to oversee daily operations, ensure high-quality products, and deliver outstanding customer service while supporting restaurant profitability.

You will supervise team members, manage staffing, train crew, and ensure compliance with company policies. This role requires hands-on leadership, cash handling, inventory control, and a commitment to safety.

Qualifications

• High School diploma or GED.
• Successful and stable employment history.

Responsibilities

• Supervise a restaurant team, maintain staffing levels according to projected sales, train staff to exceed customer expectations.
• Ensure quality products meet Papa John’s standards and accurately reflect the customer’s order.
• Respond promptly to customer concerns, solicit feedback, and use it to improve operations and loyalty.
• Manage cash, inventory, assets, and safety standards to support profitability.

Skills

Attention to Detail

Commitment to Task

Customer Focused

Initiative

Relationship Management

Teamwork

Cash management

Education

High School diploma or GED

Job description

Papa John’s in South Bend, Indiana, seeks a Shift Supervisor to oversee daily operations, ensure high-quality products, and deliver outstanding customer service while supporting restaurant profitability.

You will supervise team members, manage staffing, train crew, and ensure compliance with company policies. This role requires hands-on leadership, cash handling, inventory control, and a commitment to safety.