Shift Leader - Guest Experience & Team Coach

Dunkin' Donuts; Buford (AR); On-site; USD 28,000 - 40,000; Full time

Job summary

Dunkin' Donuts franchise in Buford, AR is seeking a competent Shift Leader to coach Crew Members and ensure Dunkin' standards are met while delivering great guest experiences.

This role emphasizes teamwork, adherence to food safety, managing labor costs, and executing brand initiatives under the Restaurant Manager. Requirements include fluent English, your high school diploma, and supervisory experience.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• At least 18 years of age (where applicable)

Responsibilities

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Hold guests as highest priority and role model exceptional guest service; drive urgency and satisfy needs.
• Ensure restaurant standards and marketing initiatives are properly executed while controlling labor costs, food costs, and cash.
• Comply with all restaurant, brand, and franchisee policies.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Education

High school diploma (or equivalent)

Job description

Dunkin' Donuts franchise in Buford, AR is seeking a competent Shift Leader to coach Crew Members and ensure Dunkin' standards are met while delivering great guest experiences.

This role emphasizes teamwork, adherence to food safety, managing labor costs, and executing brand initiatives under the Restaurant Manager. Requirements include fluent English, your high school diploma, and supervisory experience.