Shift Leader: Elevate Guest Experience & Store Operations

Church's Chicken | TX; Livingston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career progression

And many more

Job summary

Church's Chicken in Texas is seeking a Shift Leader to oversee shift operations, guest experience, and adherence to brand standards. You will lead a team, manage opening/closing duties, and ensure quality and service at every guest touchpoint.

Responsibilities include assigning tasks, coaching staff, handling guest concerns, promoting sales, managing cash, and upholding food safety and labor policies. This role emphasizes hands-on leadership and teamwork.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties) and providing feedback/trainings
• Utilize the huddle board to position the team and follow personnel policies, labor laws and safety procedures
• Ensure security procedures are followed (safe procedures, open/close procedures)
• Transition into opening/closing duties
• Provide great guest service to make guests happy and resolve complaints
• Lead teams to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge of promotions
• Execute and support all food safety requirements and practices
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow daily cash handling procedures
• Complete additional e-learning as required

Skills

Team leadership

Guest service

Food safety

Cash handling

Job description

Church's Chicken in Texas is seeking a Shift Leader to oversee shift operations, guest experience, and adherence to brand standards. You will lead a team, manage opening/closing duties, and ensure quality and service at every guest touchpoint.

Responsibilities include assigning tasks, coaching staff, handling guest concerns, promoting sales, managing cash, and upholding food safety and labor policies. This role emphasizes hands-on leadership and teamwork.