Shift Leader: Elevate Guest Experience & Team Performance

Church's Chicken; Livingston (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career progression

And many more

Job summary

Church's Chicken in Livingston, TX is seeking a Shift Leader to oversee shift operations, guest experience, and adherence to brand standards. You will lead a team, manage line duties, and ensure high-quality service during your shift.

The role emphasizes food safety, cash handling, cost control, and employee development, with a focus on addressing guest concerns and promoting store promotions to drive sales while maintaining a positive, efficient restaurant environment.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Church's Chicken in Livingston, TX is seeking a Shift Leader to oversee shift operations, guest experience, and adherence to brand standards. You will lead a team, manage line duties, and ensure high-quality service during your shift.

The role emphasizes food safety, cash handling, cost control, and employee development, with a focus on addressing guest concerns and promoting store promotions to drive sales while maintaining a positive, efficient restaurant environment.