Shift Leader: Elevate Guest Experience & Restaurant Profitability

Burger King; Midland (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Burger King in Midland, MI is seeking a Shift Leader to guide restaurant operations during assigned shifts. You will support the RGM/AM, manage a team of crew members, and focus on sales, profitability, and guest experience. Key responsibilities include driving efficiency, ensuring quality, and maintaining brand standards.

The role requires 18+ years, a high school diploma or GED, and 1–2 years of quick-service experience. Availability for evenings, weekends, and holidays is expected.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required; college preferred.
• 2 years of quick-service restaurant experience preferred.
• Understanding of guest service principles.

Responsibilities

• Directs shift operations to ensure fast, accurate service and prompt delivery.
• Motivates and coaches team members to improve performance.
• Oversees cash control, inventory, and safe procedures.
• Models brand standards and handles emergencies or issues during shift.
• Assists with teamwork across workstations and ensures guest satisfaction.

Skills

Guest service principles

Team leadership

Cash handling

Evening/weekend availability

Education

High school diploma or GED

Job description

Burger King in Midland, MI is seeking a Shift Leader to guide restaurant operations during assigned shifts. You will support the RGM/AM, manage a team of crew members, and focus on sales, profitability, and guest experience. Key responsibilities include driving efficiency, ensuring quality, and maintaining brand standards.

The role requires 18+ years, a high school diploma or GED, and 1–2 years of quick-service experience. Availability for evenings, weekends, and holidays is expected.