Shift Lead: Guest Experience & Ops Leader (Daily Pay)

Burger King - Northwind Investments, Inc.; Ludington (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Meal discounts

Free meal while working

Opportunities for advancement

Daily Pay

Job summary

Burger King - Northwind Investments, Inc. in Ludington, MI is seeking a Shift Lead to support daily restaurant operations alongside the General Manager. You will help ensure clean, safe, guest-centered service and adherence to Brand standards to drive quality and revenue.

The role emphasizes leadership of team members, training, and ongoing performance improvements, with opportunities for advancement within the company. Evening and weekend availability is required.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• 6+ months of restaurant operations experience.
• English communication skills required.
• Basic reading, writing, math and POS skills.
• Must have access to adequate transportation.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Maintains brand image through restaurant cleanliness, maintenance and service excellence.
• Treats all team members with respect and dignity.
• Follows guidelines and executes protocols for daily activities to achieve operating excellence.
• Encourages teams to deliver guest service and food quality per brand systems and safety standards.
• Supports GM in training internal candidates for Shift Lead roles.

Skills

English communication

Basic math

Customer service

Education

High school diploma or equivalent

Tools

POS system

Transportation access

Job description

Burger King - Northwind Investments, Inc. in Ludington, MI is seeking a Shift Lead to support daily restaurant operations alongside the General Manager. You will help ensure clean, safe, guest-centered service and adherence to Brand standards to drive quality and revenue.

The role emphasizes leadership of team members, training, and ongoing performance improvements, with opportunities for advancement within the company. Evening and weekend availability is required.