Shift Leader — Elevate Customer Service & Team Impact

okgoodwill; Minnesota; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

401k

RISE program for career growth

Job summary

Goodwill Central Oklahoma is seeking individuals to assist store management with daily operations and customer service excellence. You will work with store associates, handle cash responsibly, and help ensure smooth daily reporting and safety procedures.

The role emphasizes dependable attendance, English communication, and willingness to learn through required training in a busy retail environment.

Qualifications

• High School degree or GED preferred.
• Prior retail experience or customer service experience preferred.
• 6 months supervisory experience preferred.
• Ability to speak, read and write English.

Responsibilities

• Provide punctual and dependable attendance.
• Deliver excellent customer service and train employees in customer service skills.
• Assist in preparation of daily reports.
• Open and close cash registers, balance cash drawers.
• Assist in sales and processing of items.
• Conduct store safety inspections with the Store Manager.
• Maintain safety log and coordinate safety drills.
• Attend training as required.
• Follow agency policies and safety procedures.

Skills

Customer service

Cash handling

Communication

Attention to detail

Time management

Microsoft Office

Team leadership

Education

High School diploma or GED

Tools

POS system

Cash register

Job description

Goodwill Central Oklahoma is seeking individuals to assist store management with daily operations and customer service excellence. You will work with store associates, handle cash responsibly, and help ensure smooth daily reporting and safety procedures.

The role emphasizes dependable attendance, English communication, and willingness to learn through required training in a busy retail environment.