Shift Leader: Elevate Customer Experience & Store Ops

Walgreens; Reno (NV); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Reno, NV is seeking a Customer Experience Team member to greet customers, assist with products, and resolve issues to ensure a positive shopping experience.

The role supports store operations, including opening/closing duties, pricing, inventory, displays, and collaboration with management to maintain a tidy and compliant store environment. Prior leadership or supervisory experience is preferred.

Qualifications

• Minimum 1 year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Greet customers and assist with products and services to ensure a positive experience.
• Model and share customer service best practices with the team.
• Open/close store keys as needed without management.
• Coach team on warehouse and vendor order processes.
• Record all sales on the cash register and verify pricing.
• Support displays, pricing, and signage to meet local regulations.
• Maintain inventory and stockroom organization.
• Assist with bookkeeping tasks and cash reports.
• Support store appearance and policy compliance.
• Assist with product placement, stock rotation, and backroom duties.
• Provide assistance at pharmacy out window when requested.

Skills

Customer service

Leadership

English fluency

Cash handling

Tools

POS system

Job description

Walgreens in Reno, NV is seeking a Customer Experience Team member to greet customers, assist with products, and resolve issues to ensure a positive shopping experience.

The role supports store operations, including opening/closing duties, pricing, inventory, displays, and collaboration with management to maintain a tidy and compliant store environment. Prior leadership or supervisory experience is preferred.