Shift Leader: Drive-Thru Ops & Guest Experience

Sonic Drive-In; Milford (AR); On-site; USD 18,000 - 23,000; Full time

Job summary

Sonic Drive-In in Arkansas is seeking an Assistant Manager to help lead daily operations and supervise staff during assigned shifts.

This role focuses on optimizing guest experience, ensuring compliance with laws, managing staffing and cost control, and maintaining sanitation and safety standards. The position requires at least six months restaurant management experience or one year in retail management, and involves flexible hours including nights, weekends, and holidays.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Handle and properly escape employee issues/concerns
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required
• Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays
• Experience in a restaurant environment with supervision and leadership responsibilities

Skills

Shift leadership

Staff management

Guest experience

Staff training

Communication

Problem-solving

Time management

Conflict resolution

Labor cost control

Compliance

Attendance

Job description

Sonic Drive-In in Arkansas is seeking an Assistant Manager to help lead daily operations and supervise staff during assigned shifts.

This role focuses on optimizing guest experience, ensuring compliance with laws, managing staffing and cost control, and maintaining sanitation and safety standards. The position requires at least six months restaurant management experience or one year in retail management, and involves flexible hours including nights, weekends, and holidays.