Shift Leader: Guest Experience & Ops Coach

Sonic Drive-In; Hamilton (AK); On-site; USD 35,000 - 52,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to lead and develop people, ensuring outstanding product quality and customer service while building sales and controlling costs per shift. The role requires enforcing policies, coaching staff, and maintaining health and safety standards.

As Assistant Manager, you will oversee drive-in operations, manage staffing, handle guest and employee issues, perform opening/closing duties, and ensure compliance with laws and company standards.

Qualifications

• Experience: At least 2 years of restaurant management experience or one year of retail management experience preferred.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru as applicable) as necessary during shift.
• Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards.
• Regular attendance.
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Skills

Leadership

Communication

Problem-solving

Multi-tasking

Time management

Conflict resolution

Staff coaching

Job description

Sonic Drive-In is seeking an Assistant Manager to lead and develop people, ensuring outstanding product quality and customer service while building sales and controlling costs per shift. The role requires enforcing policies, coaching staff, and maintaining health and safety standards.

As Assistant Manager, you will oversee drive-in operations, manage staffing, handle guest and employee issues, perform opening/closing duties, and ensure compliance with laws and company standards.