Shift Leader - Drive-Thru Operations & Guest Experience

Soar Restaurants; Florida; On-site; USD 35,000 - 52,000; Full time

Job summary

Soar Restaurants is seeking an Assistant Manager to help lead drive-in operations during shifts, coach team members, and ensure guest satisfaction. You will oversee staffing and perform opening/closing duties while upholding policy and safety standards.

In this role you’ll manage labor costs, monitor inventory, and ensure sanitation, quality, and customer service across all drive-in stations. Strong leadership and communication are essential in our fast-paced environment.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escalate guest issues/concerns during shift.
• Handle and properly escalate employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required
• Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Skills

Restaurant management experience

Shift management

Staff training and coaching

Leadership

Communication skills

Problem-solving

Time management

Knowledge of labor laws

Safety and sanitation knowledge

Job description

Soar Restaurants is seeking an Assistant Manager to help lead drive-in operations during shifts, coach team members, and ensure guest satisfaction. You will oversee staffing and perform opening/closing duties while upholding policy and safety standards.

In this role you’ll manage labor costs, monitor inventory, and ensure sanitation, quality, and customer service across all drive-in stations. Strong leadership and communication are essential in our fast-paced environment.