Shift Leader: Drive Sales & Customer Excellence

Miniso; Aurora (CO); Hybride; USD 23 000 - 29 000; Plein temps

Résumé du poste

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, staff training, and delivering exceptional customer service in a fast-paced retail environment.

This role supports KPI achievement, store standards, and tasks such as cashiering, opening/closing, merchandising, inventory, and promotions, while promoting the membership program to build customer loyalty.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to travel between store locations as needed.

Responsabilités

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Connaissances

Leadership

Customer service

Training & coaching

Time management

Communication

Formation

High school diploma

Associate degree preferred

Outils

POS systems

Description du poste

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, staff training, and delivering exceptional customer service in a fast-paced retail environment.

This role supports KPI achievement, store standards, and tasks such as cashiering, opening/closing, merchandising, inventory, and promotions, while promoting the membership program to build customer loyalty.