Shift Leader: Drive Guest Service & Team Growth

RaceTrac; Frisco (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Shift incentives

Career growth

Leadership training

Flexible scheduling

Full benefits

Job summary

RaceTrac is seeking a hands-on Shift Manager to lead a fast-paced store team, set the tone, and ensure guest satisfaction on every shift. You’ll coach teammates, maintain food safety, and execute daily store tasks with energy and accountability.

In this role you’ll drive operations, train staff, manage inventory, and communicate with leadership to deliver consistently excellent service. If you thrive in a team environment and want growth, RaceTrac offers strong incentives and development.

Qualifications

• 2–3 years of work experience (retail, restaurant, or food service preferred).
• 1+ years of leadership or supervisory experience (preferred).
• Comfort in fast-paced, high-volume, guest-focused environments.
• Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks.
• Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.).

Responsibilities

• Lead a cheerful, can-do attitude that motivates your team.
• Provide clear direction and assist with food service, stocking, cleaning, or cash handling.
• Coach team members in real-time, offering guidance and support during every shift.
• Address guest concerns with empathy and professionalism, escalating when necessary.
• Train and guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards.
• Oversee key store processes including write-offs, cash wrap, and compliance documentation.

Skills

Leadership

Communication

Team building

Retail experience

Education

High School Diploma or GED

Job description

RaceTrac is seeking a hands-on Shift Manager to lead a fast-paced store team, set the tone, and ensure guest satisfaction on every shift. You’ll coach teammates, maintain food safety, and execute daily store tasks with energy and accountability.

In this role you’ll drive operations, train staff, manage inventory, and communicate with leadership to deliver consistently excellent service. If you thrive in a team environment and want growth, RaceTrac offers strong incentives and development.