Shift Leader: Drive Guest Experience & Team Growth

Dunkin'; Scotchtown (NY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Cash Tips

Career development and growth

Discounted college degree program

Competitive Pay and Weekly Wage

Direct Deposit for convenience

Free break Meals (restrictions apply)

Paid Time Off*

Healthcare and Dental*

Bereavement leave*

Job summary

Dunkin' in Middletown, NY is seeking a proactive Shift Leader to guide Crew Members, uphold Dunkin' standards, and deliver a great guest experience during fast-paced shifts.

You will coach staff, deploy teammates to meet service goals, support training, enforce safety and cleanliness, and drive a positive, efficient team environment. This role requires prior supervisory experience in food service and a high school diploma.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma (or equivalent).

Responsibilities

• Coach Crew Members to execute Dunkin' standards and guest experience.
• Deploy team members to meet guests' needs and service standards.
• Support training of Crew Members as directed by management.
• Communicate goals and hold team members accountable during the shift.
• Maintain guest satisfaction and enforce cleanliness and safety.

Skills

Fluent in English

Restaurant supervisory experience

Math and writing skills

Basic computer skills

At least 18 years of age

Education

High School diploma (or equivalent)

Job description

Dunkin' in Middletown, NY is seeking a proactive Shift Leader to guide Crew Members, uphold Dunkin' standards, and deliver a great guest experience during fast-paced shifts.

You will coach staff, deploy teammates to meet service goals, support training, enforce safety and cleanliness, and drive a positive, efficient team environment. This role requires prior supervisory experience in food service and a high school diploma.