Shift Leader: Drive Team & Guest Experience

Askar Brands; Town of Florida (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Dunkin' Donuts in New York is seeking a Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently.

The ideal candidate is a positive leader who enjoys a fast-paced environment, motivates others, and provides outstanding customer service.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate Team Members during each shift.
• Delegate tasks and communicate shift goals and priorities.
• Coach employees with timely, constructive feedback.
• Support onboarding and training of new Team Members.
• Foster a positive, respectful, and team-oriented work environment.
• Perform all Team Member responsibilities as needed.
• Support Restaurant Manager in achieving operational and sales goals.
• Ensure food, beverage, and service standards are met.
• Monitor food quality, cleanliness, and restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communications for smooth transitions.
• Deliver exceptional guest service and resolve guest concerns promptly.
• Lead by example with friendly, fast, and accurate service.
• Encourage Team Members to create welcoming guest experiences.
• Ensure compliance with food safety, sanitation, and health standards.
• Follow company policies related to safety, security, and loss prevention.
• Manage cash handling procedures and monitor cash over/short.
• Assist with employee scheduling as assigned.

Skills

Team Leadership

Guest Service

Communication

Training

Job description

Dunkin' Donuts in New York is seeking a Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. You will support the Restaurant Manager by overseeing daily operations, coaching team members, maintaining brand standards, and ensuring every shift runs efficiently.

The ideal candidate is a positive leader who enjoys a fast-paced environment, motivates others, and provides outstanding customer service.