Shift Leader: Drive Guest Experience & Operations

Burger King; Winchester (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Burger King in Lavale, MD is seeking a Shift Leader to supervise the restaurant during assigned shifts, driving sales, guest experience, and operational excellence.

You will coach Team Members, ensure fast, friendly service, manage daily tasks, assist the RGM/AM, and cover shifts as needed, including evenings, weekends, and holidays. The role requires 18+, a high school diploma, and prior quick-service experience.

Qualifications

• Age 18 or older; eligible to work in the United States.
• High school diploma or GED required; two years of college preferred.
• 1–2 years of quick-service restaurant experience is a plus.
• Demonstrated guest service principles and ability to coach others.

Responsibilities

• Lead the shift to ensure accurate, fast, and friendly service.
• Assist in cash controls, inventory, and daily operations.
• Coach Team Members to improve performance and adherence to standards.
• Ensure brand standards and operational procedures are followed.
• Perform Team Member duties when necessary.

Skills

Guest service principles

Evening/weekend/holiday availability

Leadership coaching

Education

High school diploma or GED

Job description

Burger King in Lavale, MD is seeking a Shift Leader to supervise the restaurant during assigned shifts, driving sales, guest experience, and operational excellence.

You will coach Team Members, ensure fast, friendly service, manage daily tasks, assist the RGM/AM, and cover shifts as needed, including evenings, weekends, and holidays. The role requires 18+, a high school diploma, and prior quick-service experience.