Shift Leader: Drive Customer Service & Team Growth

Baskin-Robbins; Hampden (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Tips

Weekly pay

Paid time off

Employee meals

Medical insurance

Life insurance

Job summary

Dunkin’ Donuts franchisee in Hampden, ME is seeking a Team Shift Leader to drive the shift, ensure CARE for customers, and oversee daily operations. You will lead a crew, deploy staff, monitor drive‑thru performance, set goals, and communicate results with a focus on service excellence.

In this role you’ll develop managerial skills, support the General Manager, and help the team grow. We value growth from within and offer opportunities to advance as a future manager.

Qualifications

• Fast, friendly, and energetic service.
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Responsibilities

• Lead the shift to ensure smooth store operations and exceptional customer service.
• Support the General Manager by guiding the Team and nurturing talent.
• Demonstrate the Dunkin’ Donuts operating drivers and standards on every shift.

Job description

Dunkin’ Donuts franchisee in Hampden, ME is seeking a Team Shift Leader to drive the shift, ensure CARE for customers, and oversee daily operations. You will lead a crew, deploy staff, monitor drive‑thru performance, set goals, and communicate results with a focus on service excellence.

In this role you’ll develop managerial skills, support the General Manager, and help the team grow. We value growth from within and offer opportunities to advance as a future manager.