Shift Leader - Lead Store Ops & Customer Care

Baskin-Robbins; Blue Hill (ME); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical & dental insurance

Disability & life insurance

Job summary

Dunkin' Donuts in Maine seeks a Shift Leader to help run store operations during a shift, delivering CARE (Customers Are Really Everything) service and leading the team. You will model excellence and foster a positive environment to maximize performance.

You will drive fast, friendly service, quality control, crew deployment, and drive-thru performance while developing managerial skills and supporting the General Manager. This is a front-line leadership role in a franchise setting.

Qualifications

• Experience supervising a fast-paced team.
• Ability to train and mentor staff.
• Knowledge of quality control and safety standards.

Responsibilities

• Lead store operations during shift and ensure smooth running.
• Deliver fast, friendly, and energetic service with CARE standards.
• Deploy crew, monitor drive-thru performance, set goals, and communicate results.
• Be a flexible team player who can jump in where needed.

Skills

Leadership

Customer service

Team management

Operations

Job description

Dunkin' Donuts in Maine seeks a Shift Leader to help run store operations during a shift, delivering CARE (Customers Are Really Everything) service and leading the team. You will model excellence and foster a positive environment to maximize performance.

You will drive fast, friendly service, quality control, crew deployment, and drive-thru performance while developing managerial skills and supporting the General Manager. This is a front-line leadership role in a franchise setting.