Shift Leader - Customer Service & Store Ops

Royal Farms; Portsmouth (VA); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Royal Farms is seeking a part-time Shift Leader to manage store operations on duty as the Person in Charge, guiding customer service, product availability, and safety. You will coach team members, oversee shift tasks, handle POS, and ensure compliance with policies while driving sales and brand standards.

Responsibilities include maintaining cleanliness, supporting food and beverage programs, and training staff to deliver consistent service.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.
• Minimum of 1 year of food service or retail management experience.
• A current ANSI-approved Food Safety Manager Certification.
• Demonstrated ability to encourage, inspire, and develop team members.
• Basic business math, accounting, computer, analytical, and decision-making skills.

Responsibilities

• Oversee the full scope of shift operations as the Person in Charge (when more senior leader is not present), coordinating team responsibilities and addressing operational needs in real time.
• Perform shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.
• Oversee and hold team members (and self) accountable for compliance with policies, procedures, and safety requirements (people, safety, assets, cash, etc.).
• Consistently follow all safety and security procedures to protect team members, customers, and company assets.
• Ensure the 24/7 execution of all food service and beverage programs: including proper ordering, production planning, product handling and appearance.
• Maintain and drive high standards and expectations around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.
• Complete all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Maintain a clean and organized work area to ensure safe working conditions.
• Oversee equipment and facility upkeep by promptly reporting maintenance issues or hazards to the appropriate channels.
• Demonstrate accountability by completing assigned tasks with attention to detail.
• Follow Royal Farms safety, security, and operational procedures as outlined in SOPs and training materials.
• Uphold the mission, core values, and brand standards of the company by ensuring all practices reflect integrity, accountability, and operational excellence.
• Performs other projects/duties as assigned.
• Supervises all store employees in the absence of a senior leader.

Skills

Communication skills

Supervisory skills

Leadership

Interpersonal skills

Organizational skills

People development

Education

High school diploma or GED

Tools

ANSI Food Safety Manager Certification

Job description

Royal Farms is seeking a part-time Shift Leader to manage store operations on duty as the Person in Charge, guiding customer service, product availability, and safety. You will coach team members, oversee shift tasks, handle POS, and ensure compliance with policies while driving sales and brand standards.

Responsibilities include maintaining cleanliness, supporting food and beverage programs, and training staff to deliver consistent service.