Shift Leader: Customer Service & Ops Champion

World Wide Wings; California; Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

World Wide Wings is seeking a Shift Leader to oversee hourly operations, supervise staff, and ensure service standards are met. You will train teammates, handle guest needs, and model positive behaviors while keeping the restaurant clean and compliant with safety policies.

The role includes opening/closing duties, managing shifts, and maintaining quality, speed, and accuracy during service. Strong communication and reliability are essential for success in this fast-paced setting.

Qualifications

• Must be at least 18 years old or older.
• Strong preference for an internal promotion after completing all training and certifications.
• High school diploma or GED is preferred.
• Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service related business.
• Legal right to work in the United States.
• Ability to work flexible hours.
• Basic math and reading skills.
• Solid oral and written communication skills; can learn quickly with a can-do attitude.
• Comes to work with good hygiene.
• Has reliable transportation and able to arrive to work on time.
• A positive, friendly, and courteous attitude.

Responsabilités

• Greet customers with a friendly demeanor and accurately take their orders.
• Prepare and package food and drink products according to restaurant standards.
• Operate cash registers, process payments, and provide change to guests.
• Maintain cleanliness and sanitation of the restaurant including back of house, lobby, and restrooms.
• Assist with food prep and dishwashing as needed.
• Restock inventory and supplies.
• Ensure compliance with all food safety regulations and policies.
• Promote new menu items and provide recommendations when asked.
• Assist with opening and closing tasks.
• Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
• Offer ongoing coaching and feedback to team members.
• Assist with any safety concerns in the workplace.
• Report any serious issues to their manager and HR as needed.
• Conduct food safety and prep audits daily.
• Conduct daily inventory monitors performance and shares responsibility for cash procedures.

Connaissances

Communication

Customer service

Team leadership

Flexibility

Hygiene

Reliability

Punctuality

Math & reading

Formation

High school diploma or GED

Description du poste

World Wide Wings is seeking a Shift Leader to oversee hourly operations, supervise staff, and ensure service standards are met. You will train teammates, handle guest needs, and model positive behaviors while keeping the restaurant clean and compliant with safety policies.

The role includes opening/closing duties, managing shifts, and maintaining quality, speed, and accuracy during service. Strong communication and reliability are essential for success in this fast-paced setting.