Shift Leader | Customer Experience & Team Performance

Papa John's International , Inc.; Washington (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Papa John’s is an American pizza restaurant franchise. This role supervises shifts and work areas to ensure high-quality products and customer service, contributing to restaurant profitability. Responsible for executing company policies, procedures, programs and systems, and ensuring compliance with laws and ethical practices.

Qualifications include a high school diploma or GED. The position is non-exempt and hourly.

Qualifications

• Cash handling and instrument control.
• Demonstrates attention to detail in operations.
• Experience with keeping a team aligned around quality standards.

Responsibilities

• Supervise a restaurant team and maintain shift staffing levels according to projected sales.
• Train team members to exceed customer expectations and ensure compliance with standards.
• Contribute to sales goals by providing prompt, friendly customer service.
• Manage cash handling and inventory using company systems to minimize losses and maintain safety.

Skills

Cash management

Education

High School diploma or GED

Job description

Papa John’s is an American pizza restaurant franchise. This role supervises shifts and work areas to ensure high-quality products and customer service, contributing to restaurant profitability. Responsible for executing company policies, procedures, programs and systems, and ensuring compliance with laws and ethical practices.

Qualifications include a high school diploma or GED. The position is non-exempt and hourly.