Shift Leader: Customer Experience & Store Ops

Walgreens; Coeur d'Alene (ID); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Coeur d'Alene, Idaho is seeking a Store Associate/Lead to support opening and closing when management is absent, handle cash, and ensure the floor and stock room are prepared for the business day.

Responsibilities include assisting customers with products, processing returns and refunds, maintaining accurate inventory and pricing, and helping with vendor deliveries and display improvements while upholding Walgreens service standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.
• Equal Opportunity Employer statement included in job posting.

Responsibilities

• Opens and closes the store in the absence of store management and handles cash.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Assists with vendor deliveries and backdoor access.
• Maintains accurate inventory counts and pricing; ensures proper signage and displays.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Tools

POS systems

Cash register systems

Inventory software

Job description

Walgreens in Coeur d'Alene, Idaho is seeking a Store Associate/Lead to support opening and closing when management is absent, handle cash, and ensure the floor and stock room are prepared for the business day.

Responsibilities include assisting customers with products, processing returns and refunds, maintaining accurate inventory and pricing, and helping with vendor deliveries and display improvements while upholding Walgreens service standards.